CFPB Reveals $14,000 Student Loan Errors – Here’s How To Fix Them

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  • CFPB Reveals $14,000 Student Loan Errors – Here’s How To Fix Them
Author: Joseph Reinke, CFA

Every year, thousands of student loan borrowers lose money to errors they didnโ€™t even know existed. According to the CFPBโ€™s latest report, these mistakes cost borrowers an average of $14,000 each.

Think about thatโ€”$14,000. Imagine what you could do with that money instead: pay down other debt, save for a house, or invest in your future.

At FitBUX, weโ€™ve seen these errors firsthand, helping young professionals manage over $2 billion in student loans. The truth is, many of these problems arenโ€™t new, but theyโ€™re still draining borrowersโ€™ wallets. Letโ€™s break down the biggest mistakes revealed in the report and, most importantly, how you can protect yourself.

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1. Incorrect Payment Amounts

This is one of the most commonโ€”and costlyโ€”errors. Borrowers on income-driven repayment (IDR) plans often find their monthly payments miscalculated.

Hereโ€™s why it happens:

  • Borrower Errors: Many people submit incomplete or incorrect information when applying for IDR plans.
  • Servicer Errors: Loan servicers frequently mishandle applications or miscalculate payments.

These mistakes can leave you paying too muchโ€”or not enough, which could disqualify you from forgiveness programs.

How to Fix It:
Before submitting your IDR application, double-check every detail. If possible, work with a financial expert or use tools like FitBUX to ensure your payment amount is accurate. Donโ€™t assume your loan servicer will get it right.


2. Auto-Pay Mistakes

Auto-pay might seem like a great way to manage your loans, but itโ€™s often a hidden trap. Weโ€™ve seen borrowers fall victim to three major auto-pay errors:

  1. Misapplied Prepayments: Extra payments often get spread across multiple loans instead of being applied to the highest-interest loan.
  2. Unadjusted Required Payments: When a loan is paid off, your required payment should drop, but servicers rarely adjust auto-pay amounts automatically.
  3. Wrong Loan Payoffs: Even when borrowers specify where prepayments should go, servicers frequently misallocate the funds.

How to Fix It:
Set auto-pay only for your required payment amount. Make extra prepayments manually to ensure theyโ€™re applied to the right loan. And if you pay off a loan, call your servicer to adjust your required payment.


3. Misapplied Payments

Even if youโ€™ve been diligently making payments, thereโ€™s no guarantee your servicer has applied them correctly. This issue is especially problematic for borrowers pursuing loan forgiveness.

Hereโ€™s what weโ€™ve seen:

  • Prepayments: Funds are often applied to the wrong loans, even after borrowers provide clear instructions.
  • Loan Forgiveness: Months of qualifying payments are sometimes not counted correctly, costing borrowers years of progress toward forgiveness.

How to Fix It:
Regularly review your payment history to ensure every dollar is applied correctly. If you notice errors, file disputes immediately. FitBUX has helped thousands of members resolve these issuesโ€”itโ€™s worth having a trusted partner in your corner.


4. Wrong Repayment Plans

Loan servicers are not financial advisors. Yet borrowers often rely on them for guidance, only to end up on plans that cost far more than necessary.

For example, weโ€™ve seen borrowers placed on standard repayment plans when they qualify for income-driven plansโ€”or extended repayment plans that rack up unnecessary interest.

How to Fix It:
Do your own research or consult a financial expert to determine the best repayment plan for your situation. Donโ€™t rely on your servicer to save you moneyโ€”theyโ€™re there to process paperwork, not to act in your best interest.


Whatโ€™s the Cost of These Errors?

According to the CFPB, the average borrower with a disputed error has $14,000 at stake. These mistakesโ€”incorrect payments, auto-pay errors, misapplied funds, and wrong repayment plansโ€”arenโ€™t just inconvenient. Theyโ€™re draining your hard-earned money.

At FitBUX, weโ€™ve helped thousands of members identify and correct these issues. For just $189 a year, you can have a financial management strategy, access to expert advice, and someone tracking your loans to make sure youโ€™re not losing money to these costly mistakes.

Take Action Today:
Donโ€™t wait until these errors cost you thousands. Join FitBUX to take control of your student loansโ€”or, if youโ€™re not ready yet, check out more tips in our video on managing student loans effectively.


Joseph Reinke, CFA

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About the Author

Joseph Reinke is a Chartered Financial Analyst (CFA) Charter Holder and founder of FitBUX which has helped over 14,000 young professionals on their journey to financial freedom. Joseph has been personally investing since he was 12 years old.

In addition, he has experience in student loans, mortgages, wealth management, investment banking, valuation, stock trading, and option trading. He has been on 100s of podcast and has been invited to 100s of universities to discuss financial planning with their soon to be graduates.

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