1. Introduction
This Refund Policy (“Policy”) applies to the services offered by FitBUX (“Company”, “we”, “us”, “our”). It outlines the circumstances under which customers (“you”, “your”) may request a refund for payments made to the Company.
2. Subscription Cancellation
You may cancel your subscription to our services at any time. However, please note that no refunds will be issued for any past payments received, except as specifically outlined in this Policy.
3. Exceptions to the No Refund Policy
Notwithstanding the above, refunds may be issued under the following exceptional circumstances:
- Duplicate Charges: If you have been erroneously charged more than once for the same billing period.
- Spousal Overcharge: If both spouses are charged individually for a service that was meant to be jointly accessed.
- Timely Refund Requests: If you contact us at info@fitbux.com within 24 business hours of your most recent charge, requesting a refund.
- Promotional Money Back Guarantee: If you cancel your subscription within the specified timeframe of a money-back guarantee promotion that was active at the time of your subscription. For instance, if you subscribed during a promotion offering a 14-day money-back guarantee, you are eligible for a refund if you cancel within that 14-day period, calculated from the time of your initial subscription.
4. Processing of Refunds
Once a refund is approved and processed by us, it may take approximately 7 to 10 business days for the transaction to be reflected on your credit card statement, depending on your card issuer’s policies.
5. Contact Information
For any queries or requests related to refunds, please contact us at info@fitbux.com.
6. Amendments to the Policy
The Company reserves the right to amend this Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.